TYS follows a reliable refund policy to let our donors feel privileged about their association with us. We take utmost care about processing donations as per the mandates signed by our donors in the donor forms, both offline and online. But in case of an unlikely event of an erroneous deduction, or if a Donor has paid by oversight twice or If the Donor wants to cancel/deduct the donation, TYS will respond within 7 working days from the date of receiving the complaint from donor. The timely refund of the wrongly deduced amount will depend on type of card used during transaction. We would require a proof of deduction of the donation amount and a written communication for refund from the donor within two days after donation.
Disputes if any may be brought to the notice of the Chief Functionary who can be contacted at the details given below in this document.
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